CLARITY BILLING SERVICES, LLC, doing business as Clarity Billing ("Clarity Billing," "we," "us," or "our"), provides statement-delivery and billing-support services for participating clinics. This policy explains how we handle information when providing those services.
Scope
Clarity Billing may receive information from your clinic and act on its behalf to deliver statements or answer billing questions. Your clinic's privacy practices also apply to information it maintains. This policy does not replace your clinic's privacy notice.
Information we handle
- Contact information, including your name, mailing address, telephone number, and email address.
- Billing-account and statement information supplied by your clinic, including balances, service dates, payment status, and identifiers needed to match you to the correct account.
- Communications you send to us, including billing-support messages and call details.
- SMS records such as consent status, opt-out requests, delivery status, timestamps, and carrier or device information made available by messaging providers.
- Basic website information such as browser type, pages requested, and security logs when you visit this site.
How we use information
We use information to deliver billing statements, provide account support, honor communication preferences, secure and operate our services, prevent misuse, maintain business records, and meet applicable contractual or legal obligations.
How we share information
We may share information with the clinic responsible for your account and with service providers that help us deliver statements, communications, hosting, security, or other billing operations. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction subject to appropriate safeguards.
SMS privacy
If you agree to receive billing texts, Clarity Billing may send messages on behalf of the clinic named in the message. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We use SMS consent and messaging data only to operate the billing-message program, provide support, and comply with communication requirements. See our SMS Terms and Conditions.
SMS is not appropriate for emergencies or detailed clinical discussions. Avoid sending medical details by text. Contact your clinic for medical care, appointments, prescriptions, or records.
Your choices
You may reply STOP to stop billing texts. You may contact Clarity Billing or your clinic to ask about communication preferences, including available paper-statement options. Opting out of texts does not resolve or change an account balance.
Security and retention
We use administrative, technical, and physical safeguards designed to protect information. No method of storage or transmission is completely secure. We retain information for as long as needed to provide services, maintain required business records, resolve disputes, and meet applicable obligations, then dispose of it according to our retention practices.
Policy changes
We may update this policy as our services or obligations change. We will post the revised policy here and update the date above.
Contact us
Questions about this policy or a billing communication may be directed to:
Clarity Billing
CLARITY BILLING SERVICES, LLC
891 O'Hare Pkwy
Medford, OR 97504
support@clarity-billing.com
541-773-8999